The Basket Room: Gift Card

UK DELIVERY

We aim to dispatch all orders within 1-2 working days, once your payment has been confirmed.

• Royal Mail Tracked 48 (3-4 working days) at £ 3.50
• Royal Mail Tracked 24 (1-2 working days) at £ 3.95
  
• DPD Express Next Working Day (order by 2 pm) at £6.95 (orders placed after 2 pm Friday will be dispatched Monday)
• DPD Express Next Working Day by noon (order by 2 pm) at £12.95
• DPD Saturday Delivery (order by 2 pm on the Friday) at £10.95

FREE Delivery for orders £100 and over

• DPD Standard (1-2 working days) FREE

Free Click and Collect:

• Available from our Oxfordshire based office (address below) select pickup option at checkout. Pick up is available during office hours of Monday to Friday, 9 am-5 pm, you will be notified by email once your order is ready for collection.

EUROPEAN CUSTOMERS

For parcels to European destinations please allow 5 days for delivery. 

We are pleased to announce that from 22nd July 2021 we will be sending all European customer orders delivered duty paid (DDP). This means most EU based customers will no longer have to pay any additional import duty or taxes before receiving their orders.

Due to in country export changes the following countries will be subject to additional charges to receive their order. We will also require a personal tax number for dispatch:

Sweden, Denmark, Belgium, Italy, Spain

INTERNATIONAL DELIVERY

We deliver worldwide, postage prices are based on the total weight of your order, calculated at the checkout. Most services are sent Tracked & Signed unless otherwise stated.

Please note, most countries will charge import duty on goods over a certain value, it is the buyer's responsibility to pay any charges that occur on importation at destination. 

If you cannot see your country listed, please contact sales@thebasketroom.com to provide you with a shipping quote. 

WHAT IF IT DOESN'T ARRIVE

It is very rare that items will get lost in the post. If there is no sign of your basket after 10 days, the plan of action is:

1. Check the shipping address on your order confirmation.
2. Check with your neighbours – sometimes the courier will leave parcels with your close neighbours.
3. If no luck, please contact us and we will try to help solve the problem

COLLECTION FROM AN EVENT

Collection of your baskets direct from a fair or event that we're exhibiting may be possible. Please phone Holly on 01608 239482 to arrange it with 48 hrs advance notice. In this case, postage costs will be refunded.

CANCELLATION OF ORDER

You have the right to cancel your order, however if the order has already been processed and shipped by The Basket Room, you will need to follow the standard returns procedure. Please let us know as soon as possible.

HANDWOVEN BASKET DISCLAIMER

All of our baskets are exquisitely handmade in remote rural corners of Africa using natural materials, one piece at a time, with no two baskets the same. Although every effort is made to create only the best product, there may be natural blemishes or bumps and curves in places, as well as patches of dirt that can be sometimes noticed on the recycled wool sisal mix baskets. These should not be misconstrued as flaws, but are what make each basket a handmade product, charming and unique. 

In addition to this, as each basket is individually hand woven some variation in size and colour may occur. If you need a specific size please let us know prior to placing your order. By purchasing this product online, you agree with these disclaimers.

STORING YOUR BASKET

If your basket gets wet, simply leave it to dry naturally and re-shape. When not in use, we recommend storing somewhere completely dry and warm (and damp proof!) 

As dyes are natural, colours may fade over time if basket is in direct sunlight.

Please be aware as the baskets are made of grass any areas in the home where there may be moisture in the air could cause your basket to grow mould. 

When using our baskets as planters or to cover plastic pots, please ensure a plastic dish is used in the bottom to catch any excess water as the sisal may rot and dyes may run.

RETURNS

If you decide you don’t like your basket we will be happy to accept returns, and refund you for the item as long as it is returned to us within 30 days of purchase. Returned products must be in the same condition as was received, complete with original swing tags and labels attached. Where possible, please include a note or brief reason for return. Unfortunately we can’t refund the cost of shipping and we do require you to pay for the postage of your returned items. Used or customer damaged items cannot be refunded or exchanged. We advise you to send this as recorded post, or keep a copy of proof of postage in the event that the package goes missing.

If your basket arrives with you damaged from the post on it's way out to you, and you would like to return it, we will of course be happy to reimburse for the item and the cost of shipping as long as you let us know about the damaged basket within 1 week of receiving your item/s.

All returns should be sent to: