Delivery & Returns


We are operating as normal and your order will be dispatched within 1-2 days!

1. UK parcel delivery

At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and they have no closures affecting any of their sites. We are still dispatching from our warehouse but only on a Monday, Tuesday and Thursday.

2. Parcel delivery operations in countries abroad

At present all international parcel operations continue as normal (though do expect delays), including in Italy. All DPD depots and hubs in Europe are working as normal and they have no closures.

DPD's operation in Italy is NOT majorly affected by the restrictions introduced by the Italian Government and largely continues as normal, although there are some restrictions when delivering to certain business locations.

They are also seeing some reduced air capacity to destinations in the Far East, including China, Japan, Korea, Singapore and Hong Kong, but at present this is only leading to 24 hour delays.

We are using Royal Mail and UPS for services to the USA. 

We will be updating this page as we receive news.

In the meantime if you have any queries regarding individual destinations please contact:

Holly McMullen




We aim to dispatch all orders within 1 working day, once your payment has been confirmed. 

For orders £20 and under:

  • Royal Mail Standard 2nd Class at £ 2.95
  • Royal Mail Standard 1st Class at £ 3.45
  • DPD Local Next Day Delivery (order before 11am) at £ 3.95

For orders £20.01 and over

  • DPD Local Next Day Delivery (order before 11am) at £ 3.95

For orders £100 and over

  • DPD Local Next Day Delivery (order before 11am) FREE

Free Click and Collect:

  • Available from our Oxfordshire based office (address below) use shipping discount code LOCAL at the checkout. Pick up Mon-Fri 9am-5pm, please allow one working day before collection and telephone before coming. 
The Basket Room
9 Worcester Rd Ind. Estate
Chipping Norton
Tel: 01608 239482



We deliver worldwide, postage prices are based on the total weight of your order, calculated at the checkout. Most services are sent Tracked & Signed unless otherwise stated.

Please note, most countries will charge import duty on goods over a certain value, it is the buyer's responsibility to pay any charges that occur on importation at destination. 

If you cannot see your country listed, please contact to provide you with a shipping quote. 



It is very rare that items will get lost in the post. If there is no sign of your basket after 10 days, the plan of action is:

  1. Check the shipping address on your order confirmation.
  2. Check with your neighbours – sometimes the courier will leave parcels with your close neighbours.
  3. If no luck, please contact us and we will try to help solve the problem



Collection of your baskets direct from a fair or event that we're exhibiting may be possible. Please phone Holly on 01608 239482 to arrange it with 48 hrs advance notice. In this case, postage costs will be refunded.


You have the right to cancel your order, however if the order has already been processed and shipped by The Basket Room, you will need to follow the standard returns procedure.



All of our baskets are exquisitely handmade in remote rural corners of Africa using natural materials, one piece at a time, with no two baskets the same. Although every effort is made to create only the best product, there may be natural blemishes or bumps and curves in places, as well as patches of dirt that can be sometimes noticed on the recycled wool sisal mix baskets. These should not be misconstrued as flaws, but are what make each basket a handmade product, charming and unique. By purchasing this product online, you agree with this disclaimer.



If you decide you don’t like your basket we will be happy to accept returns, and refund you for the item as long as it is returned to us within 21 days of purchase. Returned products must be in the same condition as was received, complete with original swing tags and labels attached. Unfortunately we can’t refund the cost of shipping and we do require you to pay for the postage of your returned items. Used or customer damaged items cannot be refunded or exchanged. We advise you to send this as recorded post, or keep a copy of proof of postage in the event that the package goes missing.

If your basket arrives with you damaged from the post on it's way out to you, and you would like to return it, we will of course be happy to reimburse for the item and the cost of shipping as long as you let us know about the damaged basket within 1 week of receiving your item/s.

All returns should be sent to:


The Basket Room
9 Worcester Rd Ind. Estate
Chipping Norton
Tel: 01608 239482