Delivery & Returns

 

CHRISTMAS DELIVERY DATES

UK

Last recommended order date: Thursday 20th December before 11am

All orders placed online from Monday 17th December until Thursday 20th December will automatically be sent on the next day delivery service. There will be a collection on Friday 21st, but we recommend ordering before 11am on Thursday 20th for guaranteed Christmas delivery.

Orders placed after 11am on Friday 21st December and until Thursday 3rd January will be dispatched on Friday 4th January. The office will be closed during this period. 

EUROPE

Last order date: Friday 14th December before 11am

INTERNATIONAL

Last order date: Tuesday 11th December before 11am

*Please note that while we will do our utmost to ensure your parcels are collected on these dates we cannot guarantee delivery by 25th December.

 

 

UK DELIVERY

We aim to dispatch all orders within 1 working day, once your payment has been confirmed. 

For orders £20 and under:

  • Royal Mail Standard 2nd Class at £ 2.95
  • Royal Mail Standard 1st Class at £ 3.45
  • DPD Local Next Day Delivery (order before 11am) at £ 4.95

For orders £20.01 and over

  • DPD Local Next Day Delivery (order before 11am) at £ 4.95

For orders £100 and over

  • DPD Local Next Day Delivery (order before 11am) FREE

Free Click and Collect:

  • Available from our Oxfordshire based office (address below) use shipping discount code LOCAL at the checkout. Pick up Mon-Fri 9am-5pm, please allow one working day before collection and telephone before coming. 
The Basket Room
1 The Old Bakery
Sheep St
Charlbury
OX7 3RR
Tel: 01608 239482

 

INTERNATIONAL DELIVERY

We deliver worldwide, postage prices are based on the total weight of your order, calculated at the checkout. All orders are sent Tracked & Signed. 

If you cannot see your country listed, please contact sales@thebasketroom.com to provide you with a shipping quote. 

 

WHAT IF IT DOESN'T ARRIVE

It is very rare that items will get lost in the post. If there is no sign of your basket after 10 days, the plan of action is:

  1. Check the shipping address on your order confirmation.
  2. Check with your neighbours – sometimes the courier will leave parcels with your close neighbours.
  3. If no luck, please contact us and we will try to help solve the problem

 

COLLECTION FROM AN EVENT

Collection of your baskets direct from a fair or event that we're exhibiting may be possible. Please phone Holly on 01608 239482 to arrange it with 48 hrs advance notice. In this case, postage costs will be refunded.

 

CANCELLATION OF ORDER
You have the right to cancel your order, however if the order has already been processed and shipped by The Basket Room, you will need to follow the standard returns procedure.

 

HANDWOVEN BASKET DISCLAIMER

All of our baskets are exquisitely handmade in remote rural corners of Africa using natural materials, one piece at a time, with no two baskets the same. Although every effort is made to create only the best product, there may be natural blemishes or bumps and curves in places, as well as patches of dirt that can be sometimes noticed on the recycled wool sisal mix baskets. These should not be misconstrued as flaws, but are what make each basket a handmade product, charming and unique. By purchasing this product online, you agree with this disclaimer.

 

RETURNS

If you decide you don’t like your basket we will be happy to accept returns, and refund you for the item as long as it is returned to us within 21 days of purchase. Returned products must be in the same condition as was received, complete with original swing tags and labels attached. Unfortunately we can’t refund the cost of shipping and we do require you to pay for the postage of your returned items. Used or customer damaged items cannot be refunded or exchanged. We advise you to send this as recorded post, or keep a copy of proof of postage in the event that the package goes missing.

If your basket arrives with you damaged from the post on it's way out to you, and you would like to return it, we will of course be happy to reimburse for the item and the cost of shipping as long as you let us know about the damaged basket within 1 week of receiving your item/s.

All returns should be sent to:

The Basket Room
1 The Old Bakery
Sheep St
Charlbury
Oxfordshire
OX7 3RR