Delivery & Returns – The Basket Room
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Due to a shortage of drivers, we are experiencing delays in delivery - Please allow 2-3 days for shipping!
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        EUROPEAN CUSTOMERS

        Due to new customs checks and other Brexit related delays, parcels to European destinations are taking longer than normal to arrive, please allow 10 days for delivery. 

        We are pleased to announce that from 22nd July 2021 we will be sending all European customer orders delivered duty paid (DDP). This means EU based customers will no longer have to pay any additional import duty or taxes before receiving their orders. 

        UK DELIVERY

        We aim to dispatch all orders within 1 working day, once your payment has been confirmed.*

        For orders £20 and under:

        • Royal Mail Standard 2nd Class at £ 2.95
        • Royal Mail Standard 1st Class at £ 3.45
        • DPD Local Next Day Delivery (order before 11am) at £ 3.95

        For orders £20.01 and over

        • DPD Local Next Day Delivery (order before 11am) at £ 3.95

        For orders £100 and over

        • DPD Local Next Day Delivery (order before 11am) FREE

        Free Click and Collect:

        • Available from our Oxfordshire based office (address below) use shipping discount code LOCAL at the checkout. Pick up Mon-Fri 9am-5pm, please allow one working day before collection and telephone before coming. 
        The Basket Room
        9 Worcester Rd Ind. Estate
        Chipping Norton
        OX7 5XW
        Tel: 01608 239482
        *Please note orders to N.Ireland & Highlands will take 2-3 days from dispatch.

         

        INTERNATIONAL DELIVERY

        We deliver worldwide, postage prices are based on the total weight of your order, calculated at the checkout. Most services are sent Tracked & Signed unless otherwise stated.

        Please note, most countries will charge import duty on goods over a certain value, it is the buyer's responsibility to pay any charges that occur on importation at destination. 

        If you cannot see your country listed, please contact sales@thebasketroom.com to provide you with a shipping quote. 

         

        WHAT IF IT DOESN'T ARRIVE

        It is very rare that items will get lost in the post. If there is no sign of your basket after 10 days, the plan of action is:

        1. Check the shipping address on your order confirmation.
        2. Check with your neighbours – sometimes the courier will leave parcels with your close neighbours.
        3. If no luck, please contact us and we will try to help solve the problem

         

        COLLECTION FROM AN EVENT

        Collection of your baskets direct from a fair or event that we're exhibiting may be possible. Please phone Holly on 01608 239482 to arrange it with 48 hrs advance notice. In this case, postage costs will be refunded.

         

        CANCELLATION OF ORDER

        You have the right to cancel your order, however if the order has already been processed and shipped by The Basket Room, you will need to follow the standard returns procedure.

         

        HANDWOVEN BASKET DISCLAIMER

        All of our baskets are exquisitely handmade in remote rural corners of Africa using natural materials, one piece at a time, with no two baskets the same. Although every effort is made to create only the best product, there may be natural blemishes or bumps and curves in places, as well as patches of dirt that can be sometimes noticed on the recycled wool sisal mix baskets. These should not be misconstrued as flaws, but are what make each basket a handmade product, charming and unique. 

        In addition to this, as each basket is individually hand woven some variation in size and colour may occur. If you need a specific size please let us know prior to placing your order. By purchasing this product online, you agree with these disclaimers.

         

        RETURNS

        If you decide you don’t like your basket we will be happy to accept returns, and refund you for the item as long as it is returned to us within 21 days of purchase. Returned products must be in the same condition as was received, complete with original swing tags and labels attached. Unfortunately we can’t refund the cost of shipping and we do require you to pay for the postage of your returned items. Used or customer damaged items cannot be refunded or exchanged. We advise you to send this as recorded post, or keep a copy of proof of postage in the event that the package goes missing.

        If your basket arrives with you damaged from the post on it's way out to you, and you would like to return it, we will of course be happy to reimburse for the item and the cost of shipping as long as you let us know about the damaged basket within 1 week of receiving your item/s.

        All returns should be sent to:

        The Basket Room
        9 Worcester Rd Ind. Estate
        Chipping Norton
        OX7 5XW
        Tel: 01608 239482

        Please note if a safe place of delivery is requested, we cannot be held responsible for any damage or theft of items.

         

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